Frequently Asked Questions

Welcome to Kentwood Ford, a proud Go Auto dealership! We are dedicated to doing whatever it takes to help with all your automotive needs. Every employee at our dealerships is empowered to find innovative ways to show our guests that we’re happy to help all the time, every time. This is our commitment to you.

Below are answers to frequently asked questions, including dealership-specific details and general Go Auto services, so you can get the information you need with confidence.

About Kentwood Ford

Where is Kentwood Ford located?

Kentwood Ford is located in Edmonton, Alberta, serving drivers from Edmonton, St. Albert, Sherwood Park, and surrounding communities.

Address: 13344 97 St NW, Edmonton, AB, T5E 4C9

What are your hours of operation?

Our Sales, Service, and Parts departments operate on specific schedules throughout the week. Please visit our website or contact us directly for the most up-to-date schedules.

Do I need an appointment to visit?

Walk-ins are welcome in our showroom. However, we recommend scheduling a consultation to ensure personalized attention and availability of the vehicle you’re interested in.

Do you serve customers outside Edmonton?

Yes. We regularly assist customers from across Alberta and western Canada.

Buying, Leasing, and Financing

Does Kentwood Ford offer vehicle financing?

Yes. Financing is available for vehicles. Visit our Finance page to determine how you can get approved.

Can I get pre-approved for auto financing online?

Absolutely. Our online finance application allows you to get pre-approved from home and helps speed up the in-store process.

Can I choose my payment frequency with vehicle financing?

Yes. You can choose weekly, bi-weekly, or monthly payment options depending on your preference.

Can I sell my vehicle to Kentwood Ford without buying a new one?

Yes. Kentwood Ford may purchase vehicles outright even if you are not purchasing another vehicle at the same time.

Service & Maintenance

How do I book a service appointment?

Service can be booked online or by phone. We recommend booking in advance to secure your preferred date and time. Our online service booking tool makes it easy to choose your location, service, and appointment time.

Do you service vehicles not purchased here?

Yes. Our certified technicians service vehicles regardless of where they were originally purchased.

Do you use genuine Ford parts?

Yes. We use OEM Ford parts designed specifically for your vehicle to help maintain performance and reliability.

How long does an oil change or routine service take?

Service times may vary depending on the service requested and current workload. Our team will provide an estimated timeline when you book your appointment.

Do you offer seasonal tire services?

Yes. We offer tire changes, balancing, inspections, and other seasonal services to help prepare your vehicle for Alberta’s changing weather conditions.

Do you perform safety inspections?

Yes. We provide multi-point inspections to check brakes, battery health, fluids, and other key components.

About Go Auto

What is Go Auto?

Go Auto is one of Canada’s largest automotive dealer groups with locations across multiple provinces and thousands of vehicles available online and in-store.

Can I shop inventory across all Go Auto dealerships?

Yes. You can Browse Inventory from across the network and request vehicle transfers between locations when available.

Is there a Go Auto app I can use?

Yes! Download the Go Auto App to start earning Go Card rewards today. Book service appointments with ease, view your entire service history with video and photos, pay for your service and more!

Through the Go Auto App you can earn exclusive rewards like:

  • 10% savings on parts and service invoices every time your vehicle is serviced.

  • Get 5% of what you pay back in Rewards.

  • Get $500 on your Go Card when you refer family and friends to buy a new vehicle.

Is Go Auto a Canadian company?

Yes, Go Auto is a Canadian Company, with it's first dealership being founded in Edmonton, Alberta. Learn more about us!

What are the benefits of using Go Auto?

Go Auto offers a simple, trusted car-buying experience backed by one of Canada’s largest dealership networks. Enjoy access to a wide selection of vehicles, competitive pricing, inspected inventory, flexible financing, and ongoing support after your purchase, all in one place.

Customer Support & Contact

Who do I contact for help?

Our customer service team is available to assist with sales, service, financing, or parts questions. You can contact us by phone, email, or through our dealership website.

Is there live support if I have questions online?

Yes. Our website offers live chat support to assist while you browse inventory or explore financing options.

Still Have Questions?

Our team at Kentwood Ford is here to help whether you’re ready to shop, ready to service your vehicle, or just exploring your options.